Root Cause Analysis

Root Cause Analysis doing the detective work during an incident. It's not just about fixing a bug or resolving an incident; it's about digging deeper to understand why it happened in the first place.

For example, if a website crashes unexpectedly, instead of just restarting the server, a root cause analysis involves examining the server logs, database queries, network traffic and distributed traces to uncover the exact sequence of events that led to the crash.

Solving the underlying cause of incidents usually prevents the same incident to occur again if the same conditions are re-created in the future.